Direct Success

Call Center

Success is Calling.

 

A trustworthy call center partner is a transformative business resource, enabling your team to work more productively and efficiently. Fielding more than 1 million calls per year with 90% reaching an agent in 30 seconds or less, Direct Success leverages its own platform or seamlessly integrates with an external network to deliver quality, scalable call center and support services, including:

+ Help Desk Support
+ Order Inquiry and Placement
+ In Queue Call Back Options
+ Hold Messaging
+ Announcements / Prompts / Surveys
+ Customer Experience
+ Support Hotline
+ Automatic Call Distribution
+ Monitoring & Analytics
+ Call Recording
+ Performance Evaluation
+ 24/7 Support
+ On-Demand Reporting
+ Payment Processing
+ Language Line
+ Inbound / Outbound Calls
+ Care Counseling
+ Order Support
+ Live Chat / Text Communications / Email


Behind the Scenes

How do we ensure all agents are performing up to standards at all times? What makes DSI the official call center operator for dozens of high-volume, high-value brands and organizations? Our track record of success can be attributed to our deep screening and training process consisting of:

+ Customer Engagement Programs
+ Pre-Employment Assessment
+ Telephonic Evaluation Interview
+ Structured Interviews
+ Readiness and Potential Simulations
+ Longstanding Recruiting Relationships
+ Small Classroom Setting
+ Concept Quizzes
+ Call Guides
+ Mentoring
+ Confidence Building
+ Outbound Introduction
+ Scenario-Based Learning
+ Daily Reviews of Recorded Calls

In 2017, a third-party customer satisfaction survey tallied nearly 100% for Direct Success across the board, from knowledge and courtesy to likelihood of using DSI again. To schedule an introductory meeting with our call center directors and see how we can help your operations thrive, enter your information in the form below.


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Enter your information in the form below, and we will get in touch with you to schedule a discovery session.

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