Customer service is what sets DSI's Pharmacy apart from so many of the other alternative/mail order pharmacies.
Patients deserve quality attention and service when getting their prescriptions.
The Pharmaceutical Industry is looking to specialty and mail order pharmacies to help maintain presence and availability of
their medications for drugs that are subject to substitution at the retail level. Combining the marketing expertise of DSI,
the in–house pharmacy that is licensed in all 50 states and the exceptional customer care center, ensures patients are receiving
the brand that is prescribed by the HCP in the most efficient manor - with the highest level of care and customer service.
Drugs that have recently come off patent (LOE) have found a second life by using our pharmacy.
Prescriptions are shipped directly to the patient's home or preferred address
DSI Pharmacy prides itself on compassionate care for each patient to include expedited and efficient processing of prescriptions so that patients can begin
their medication regime as quickly as possible, assistance with obtaining insurance approvals, refill reminders, and nursing hotlines for certain medications.
DSI works with each brand team on the best way to ensure HCPs and patients get the most from a Specialized Pharmacy Program. DSI can help guide clients
to the practical use of rebates, discounts, co–pay assistance programs or other support to help patients afford the medication that the HCP prefers.
"Direct Success continues to deliver on–time solutions and proactively provides time and cost saving options to us. I highly recommend their services and anticipate working with them on many future projects."
Associate Director – Commercial IT
Novartis Pharmaceuticals Corporation